Boston Wallet (Tobacco Tan)

Rs. 2,999.00

( ONLY 1 LEFT IN STOCK )

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SHIPPING & RETURNS

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Description
SHIPPING & RETURNS
Questions & Answers

Click here to read full shipping and policy.

COVID-19 SHIPPING POLICY (WITH 25% DISCOUNT)

Due to the current global pandemic and lockdown situation the entire logistic industry and its channel partners are working with a limited number of staff members and many folds increase in the numbers of orders from around the world.

Hence due to this extra work & under staffed channel partners we are facing a delay in pickups, deliveries and custom clearances for our shipments. Hence deliveries are taking longer in many cases then the usual.

What to expect –

Delays in deliveries in some cities and countries for a few days.
Same high quality goods and craftsmanship without any compromise.

Safety measures being practiced by us-

Highest hygiene & sanitation measures being taken in the workshop.
Disinfecting the workshop every 4 hours.
Regular screening and safety gear (masks, gloves) being provided to all staff members.
Wrapping the box with a plastic sheet so it’s easier for customers to disinfect the outside box before opening the package.
No visitors, customers or part time staff members allowed in the workshop.
Only limited full time well screened staff members are allowed to craft goods currently.

The orders placed using the coupon code "Lockdown25" are non refundable and are not eligible for exchange (unless they have a manufacturing defect).

Lifetime warranty is still applicable on all orders discounted or not.

If you wish to make your order eligible for exchange and refunds kindly please do not use the coupon code. But due to global logistics disruption at the moment your order may take a little more time to get delivered then usual.

Quality and sanitation measures are the same irrespective of the fact that you use the discount coupon or not.

WHY 25% DISCOUNT?

We know the world is going through a tough time. A well crafted good made for adventure keeps our moral & hopes high that the adventure will soon begin and we will be ready to explore the world again.

In this rough time we are fighting the odds, not just from Covid 19 but as a community and the world. Being a small business means we need to provide for many staff members and their dependents.

We are rewarding our customers with a 25% off delight just for a little bit of delay in delivery. Extra online sales also mean we will keep ourselves afloat in this tough time when our network of retailers are closed and not placing further orders.

Regular time policy -

How long will it take for products to reach me after placing an order.

As all the products are handcrafted in our workshop from scratch. Almost everything from picking up best suited raw materials to cutting and stitching of goods is done by hand. And because of this nature it takes around 2-7 days on average for our products to be dispatched from our workshop.

After goods are dispatched you will receive a tracking number and you can track goods on our shipping agent's website. Usually products reach anywhere in the world in and around 7 to 10 days but sometime it may take a little extra time because of customs or non regular Postal codes.

I need to repair my product. What do I do?

We absolutely love our products and want them to last forever to serve you. We offer free of cost repairs for our products for lifetime. Just send them to us with the list of all the things which you want to get fixed and we will do it for you. Total repair would be free of cost including spares and parts. All you have to do is to take care of the both ways shipping.

How long will it take to get a refund.

In case you need to return a product and need a refund against it you will have to do it withing 10 days of receiving the goods in an unused condition with all packaging, bills and tags intact.

We will transfer the refund of the entire amount after deducting the shipping cost within 7 working days of receiving the product.

What do I do if I need to change my order or shipping detail?

If you have already bought something from the store and changed your mind later you can still write a mail to us informing the change within 48 hours or before dispatch which ever is earlier and we will help resolving your issue.

I bought an item on sale but need to exchange/return it. What do I do?

We can gladly exchange your goods for any other item on the store for same or higher value goods but unfortunately we will not be able to refund the amount for the goods which are on clearance. Shipping charges for the goods to be exchanged will have to be borne by the customer.

Can I request a custom order?

We do accept custom orders. Please let us know how we can make your bag perfect for you. These inquiries should be limited to our current designs as we do not produce full custom ordered products. We do offer custom stamping for businesses and large quantity orders. Please send all requests to contact@beastcraft.in

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