Due to the currentglobal pandemic and lockdown situationthe entire logistic industry and its channel partners are working with alimited number of staff membersand many folds increase in the numbers of orders from around the world.
Hence due to thisextra work & under staffed channel partnerswe are facing adelay in pickups, deliveries and custom clearancesfor our shipments. Hence deliveries are taking longer in many cases then the usual.
What to expect –
Delays in deliveries in some cities and countries for a few days.
Same high quality goods and craftsmanship without any compromise.
Safety measures being practiced by us-
Highest hygiene & sanitation measures being taken in the workshop.
Disinfecting the workshop every 4 hours.
Regular screening and safety gear (masks, gloves) being provided to all staff members.
Wrapping the box with a plastic sheet so it’s easier for customers to disinfect the outside box before opening the package.
No visitors, customers or part time staff members allowed in the workshop.
Only limited full time well screened staff members are allowed to craft goods currently.
Lifetime warranty is still applicableon all orders discounted or not.
If youwish to make your order eligible for exchange and refunds kindly please do not use the coupon code. But due to global logistics disruption at the momentyour order may take a little more time to get delivered then usual.
Quality and sanitation measures are the same irrespective of the fact that you use the discount coupon or not.
Shipping & Returns Policy
Free Shipping on purchase of goods worth Rs.1000 or more across India.
Goods are usually delivered within 4 - 12 days on an average. (Dispatched in 2-8 working days and shipping time 2-7 days + or - 2 days). (There could be slight delays in shipping due to Covid and limited man power)
Free Lifetime repairs. (Both side shipping is to be paid by the customer. Goods will only be eligible for repairs in case goods are not damaged due to water, moisture, storage for a long time in damp area or due to mishandling by customer.)
Update within 10 days of receiving the product in case of exchange or returns. (Only applicable in case where there is no personalisation on goods, goods were not bought under any discounts, coupon code or gifts.)
We do not accept cancellation on goods with personalisation as we immediately start processing the goods and there is a good chance we have already embossed your initials on a product within few hours of placing the order.
Goods should be in unused condition with all packing, dust bags and tags to be eligible for exchange or a refund. (It is at our discretion to reject a return if it seems in a used condition, scratched, spoiled or not fit for reselling.)
Customised or Personalised products cannot be exchanged or returned under any circumstances and are considered final sale.
Goods bought during an ongoing sale, discount, promotion or a free gift etc are not eligible for exchange or returns and are considered as final sales.