- Free Shipping on purchase of goods worth Rs.1000 or more across India.
- Goods are usually delivered within 4 - 12 days on an average. (Dispatched in 2-8 working days and shipping time 2-7 days + or - 2 days). (There could be slight delays in shipping due to Covid and limited man power)
- Free repairs & warranties for 3 years from the date of purchase. (Only on purchase in India. Both side shipping is to be paid by the customer. Goods will only be eligible for repairs in case goods are not damaged due to water, moisture, storage for a long time in damp area or due to mishandling by customer.)
- Update within 8 days of receiving the product in case of exchange or returns. (Only applicable in case where there is no personalisation on goods, goods were not bought under any discounts, coupon code or with gifts.)
- We do not accept cancellation on goods with personalisation as we immediately start processing the goods and there is a good chance we have already embossed your initials on a product within few hours of placing the order.
- Goods should be in unused condition with all packing, dust bags and tags to be eligible for exchange or a refund. (It is at our discretion to reject a return if it seems in a used condition, scratched, spoiled or not fit for reselling.)
- Customised or Personalised products cannot be exchanged or returned under any circumstances and are considered final sale.
- Goods bought during an ongoing sale, discount, promotion or a free gift etc are not eligible for exchange or returns and are considered as final sales.
- All disputes subject to Delhi Jurisdiction only.
Policy for non discounted products.
- We really hope that this never happens but in such an event where you need to return one of our products we will gladly refund the amount if the goods are returned in new condition and along with all tags and original packing within 8 days of receiving the product. Buyer will be responsible for all return shipping costs.
- If product is damaged/ used or soiled it will not be possible for us to accept those products as returns and will be sent back to customer after receiving shipping cost.
- If product is of wrong colour or size for you or you want to buy something else from the shop in place of product you received we will gladly exchange the product within 8 days from date of purchase of the product which is to be exchanged. Customer shall be responsible for return shipping of product to be exchanged and shipping for the new product.
- Exchange is allowed only once. If a product is exchanged for some other product from the shop then it will not be possible for us to exchange it again or to make a refund if product is already exchanged.
- Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
- Custom/ Personalised / modified products cannot be exchanged or returned as they are not our offering as stock products and personalized only for you and hence are not resalable.
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
SHIPPING & RETURNS POLICY ON INTERNATIONAL ORDERS.
- International shipping is charged at the time of checkout.
- We do not offer returns or exchange on international orders. So in case of doubt please get in touch with us before placing your order.
- Goods once sold are considered as final sales as there is no way of getting the products back to India.
- All custom duties, import duties or any other kind of taxes, fees are to be borne by the customer. We will not be responsible for any taxes, duties or fees at the time of delivery.
- Prices displayed are excluding of shipping, duties, import taxes, customs or any other form of fees etc.